Technical Business Analyst

Remote
Full Time
Experienced
Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.


Overview

As a Technical Business Analyst (Nuvolo), you will serve as a critical bridge between business stakeholders, end users, and technical teams to define, document, and validate requirements for implementations or enhancements of the Nuvolo Connected Workplace Platform. Nuvolo supports enterprise asset management, facilities and space management, clinical engineering, maintenance operations, work-order workflows, space utilization, and more — all within an integrated, configurable workplace management system.

You will gather and analyze business and functional needs, map them to Nuvolo/ServiceNow modules and configurations, and produce clear, structured documentation. You will create user stories and technical system integration specifications. You’ll also track deliverables against schedule, manage changes, help mitigate risks related to requirements or data/workflow design, and ensure that project outputs meet stakeholder expectations, compliance requirements, and operational goals.

Your contributions will help transform complex facility, asset, and service-management needs into practical Nuvolo/ServiceNow configurations—enabling improved operational efficiency, data integrity, and compliance.

Key Responsibilities

Requirements Elicitation, Mapping & Analysis

  • Engage with stakeholders, facility/asset managers, clinical engineering, maintenance staff, contractors, and end users to gather business, functional, and operational and technical requirements related to asset management, system integration, maintenance, space allocation, work orders, preventive maintenance, inventory, and facility services.
  • Translate business and operational requirements into technical specifications, user stories, configuration requirements, and acceptance criteria targeting Nuvolo modules (e.g., Asset Management, Work Order Management, Space/Facility, Maintenance, Preventive Maintenance, Field Service).
  • Analyze complex technical and business problems and develop data-focused user stories with acceptance criteria and technical specifications to implement system integrations.
  • Refine user stories with the development team detailing out clear acceptance criteria that can be used to establish the definition of done for each story.
  • Demonstrate completed user stories at the end of each sprint to key stakeholders

Nuvolo Configuration & Process Design Support

  • Work with configuration specialists and technical teams to map requirements into Nuvolo/ServiceNow configuration design: data models, workflows, statuses, roles/permissions, maintenance schedules, space management rules, inventory tracking, assets/work orders, etc.
  • Help design standard operating procedures (SOPs), business processes, and workflow diagrams to align with Nuvolo/ServiceNow’s capabilities.
  • Review and validate proposed workflows or configuration plans for accuracy, compliance, and operational feasibility.

Documentation & Governance

  •  Create and maintain comprehensive documentation in plain, clear language, including:
  •  Functional and technical requirements
  •  Process maps and workflow diagrams
  •  Configuration requirements and business rules
  •  Data definitions and data model diagrams
  •  Requirements traceability matrices
  •  SOPs for users, administrators, and maintainers
  •  Own documentation as a deliverable—ensuring clarity, consistency, and accessibility across stakeholder groups (business, technical, operations).

Data & Workflow Validation, Testing Support

  • Support testing efforts (system testing, user acceptance testing) by validating that Nuvolo/ServiceNow configurations meet documented requirements and business rules.
  • Verify data integrity, referential data (asset IDs, location codes, maintenance history), configuration settings (work order statuses, user permissions, space/asset associations), and workflow performance.
  • Collaborate with data or support teams to ensure proper data migration, data mapping, and configuration migration when implementing or updating Nuvolo/ServiceNow modules.

Other Duties as Assigned

Requirements

  • Proven experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role — preferably in enterprise asset management, facilities management, healthcare, clinical engineering, or maintenance operations.
  • Highly proficient in areas like ServiceNow, SQL, data analysis tools, APIs, cloud computing and system integrations
  • Strong understanding of systems, workflows, data models, and configuration-driven applications.
  • Excellent written and verbal communication, with ability to translate complex technical or operational requirements into clear, actionable documentation.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks or streams concurrently (requirements gathering, configuration mapping, documentation, testing).
  • Familiarity or readiness to learn configuration-based systems (such as Nuvolo), data model design, workflow mapping, and business process documentation.
  • Experience with requirements management and project management tools (e.g., Jira, Confluence, SharePoint).
  • Knowledge of SDLC, Agile methodologies, and system implementation lifecycles.
Education and Certifications
  • Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business, Engineering, or related field — plus experience in requirements elicitation or system implementation.
  • Agile certification (e.g., CSM, SAFe, PMI-ACP) is a plus.

Preferred Qualifications

  • Experience working with the Department of Veterans Affairs, healthcare providers, clinical engineering, facilities management, or government contracting.
  • Familiarity with maintenance operations, asset lifecycle management, preventive maintenance workflows, space/facilities management, or supply chain/inventory operations.
  • Experience working with or supporting Nuvolo or similar CMMS/EAM/workplace-management platforms.
  • Experience with SOP development, configuration governance, or operational process documentation.
  • Understanding compliance standards, data integrity, and regulatory documentation requirements.
  • Comfortable working in a dynamic environment with federal or regulated clients.


#LIRemote


Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!


rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com.


rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law.


rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

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