AWS Connect Admin/Developer

Remote
Full Time
Contact Center Solutions
Mid Level

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies. 

We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients. 

  • Consulting Services: Our strategy, management, and IT advisors bring deep industry and domain expertise to help clients empower their workforce and build improvement capable organizations. 
  • Application Development and Sustainment: our technologists define, design, prototype, and continuously improve digital solutions to meet clients’ needs and enhance customer experience. 
  • Mission Support: We provide high-quality staffing solutions to help our clients meet their mission, reduce operating costs, and improve operations. 
  • Contact Center Solutions: Fueled by cloud based artificial intelligence and machine learning, we implement next generation contact center solutions, purpose built for each client. Our contact center solutions range from current state assessments, roadmap development, technology implementation and sustainment, and full outsourced operations. 

rockITdata is currently seeking an Amazon Connect Developer/Admin that is ready to work with multiple clients across a wide range of technologies spanning from Artificial Intelligence to Software as a Service and Cloud offerings.  Candidate will support AWS administrative functions including IAM, VPC, Amazon Connect and other services.  The Candidate will also be expected to assist in development efforts including IVR, building call flows, queues and routing. Responsibilities include working with the team build successful contact center solutions for customers and supporting the solutions.

Key Responsibilities

  • AWS administrative functions
  • JavaScript (TypeScript) microservices on AWS Lambda
  • Cloud deployment with the AWS CDK library
  • Web applications built with TypeScript and React
  • Amazon Connect configuration around microservices with Lambda and Lex


Required Qualifications

  • Amazon Connect contact center experience
  • 4+ years of experience using JavaScript in a professional environment.
  • General Knowledge in software architecture patterns such as decoupling, abstraction and code reuse.
  • Demonstrate knowledge of various AWS services, particularly compute
  • Documents code as it is written, and translates this to feature documentation upon delivery.

Preferred Qualifications

  • Salesforce development experience

#LIREMOTE


Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!


rockITdata is an equal opportunity/affirmative action employer and is committed to equal employment opportunities in all employment practices and decisions including recruitment, hiring, placement, promotion, training, transfer, leaves of absence, compensation, disciplinary action, and termination, with regard to the terms and conditions of employment. rockITdata does not discriminate on the basis of race (actual or perceived), ancestry, citizenship, religion, color, creed, sex (including pregnancy, lactation, childbirth and other pregnancy-related conditions), national origin, age, marital status (including parenthood), military service and veteran status, physical or mental disability, genetic information or refusal to submit to a genetic test or to make available genetic test results, arrest and conviction records, matriculation or political affiliation, sexual orientation, gender identity or expression (including transgender status), or any characteristic protected by Federal, state, or local law.


rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

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